Return Policy

  • Laya online returns portal can only be used to return items purchased online at www.laya-online.com.

  • All returns will be refunded via store credit in the form of an E-Gift Card code.

  • You will be responsible for covering the shipping costs to return your item(s).

  • Items must be sent back within 30 days of the delivery date.

  • Items must be unworn, unwashed, and have original tags attached.

  • All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit.

  • Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.

  • Laya online is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

We appreciate our entire laya online around the globe for purchasing with us!

Should you choose to return, Laya online does not provide prepaid return labels and you will be responsible for covering the shipping costs. In addition, any customers purchasing outside of the U.S. will be unable to use our Online Returns Portal. Instead, please follow the instructions below to return in accordance with our full  Returns Policy.

To return by mail - Use your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

Mail your return items to our Returns Department at the address stated below:

turkey,mersin.mezitli.75.YIL MAH.MiMAR SiNAN BUL.CENNTANA SiTESi C BLOK NO.10. 5KAT

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of a Laya online E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint:Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Laya online will not issue store credit for your returns.